Providing minor technical or operational training. 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Identifying the nature of the hardware, software, or networking issue. The support analyst gathers information related to incidents or issues, then determines the root cause of the problem and devises solutions to resolve the user’s issue. The application support analyst job description entails ensuring excellent customer service through the application of customer support skills, business, and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve customer application issues. Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. We are looking for a Technical Support Analyst with experience of Unix to support the delivery of internal servers and managed service solutions for my client based in Slough. ... Of course, the service desk role is technical in nature, but it is obvious that softer skills play an … In-depth knowledge of computer hardware systems, routers, and peripherals. The primary duty of the support analyst is responding to user queries and help requests, which can arrive by email, through the IT help desk, or over the phone. Traveling to the customer’s office or server location for hardware and network malfunctions. Apply to Technical Support Analyst - L2 Job in Philips. Find related Technical Support Analyst - L2 and Manufacturing Industry Jobs in Bangalore 2 to 3 Yrs experience with technical support, active directory, troubleshooting, customer relations, sla, hospital information systems, standard work, intensive care, knowledge base, product support, medical records, customer support, skills. Familiarity with networking systems and protocols. Start a free Workable trial and post your ad on the most popular job boards today. Performs ongoing activities to maintain and enhance overall system performance. Responsibilities: Provide exceptional customer service in person, via phone and email as appropriate Resolve help desk issues including troubleshooting hardware and software issues Perform user administration duties Explore Senior Technical Analyst Job Openings In Bangalore Now! Technical Support Analysts, also known as IT Support Analysts or Desktop Support Analysts, are responsible for providing primary technical support for company customers and end users. You will be responsible for resolving customer queries and providing solutions to the technical issues faced by them. Knowledge of remote desktop support systems including TeamViewer. 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